Request data deletion
Pathmark! by Trueware does not require an account. You can request deletion of feedback and optional gameplay analytics at any time.
How to request deletion
In the game, open Settings → Gameplay analytics → Copy analytics ID if you have shared analytics. This ID remains available after you turn analytics off.
Email [email protected] with the subject “Pathmark data deletion”. Paste the analytics ID if you have one. For feedback, include the approximate date and enough of your message for us to locate it. Do not send passwords or sensitive information. If you cannot find an ID, email us anyway and we will help with what we can identify.
What is deleted or kept
Trueware deletes matching feedback it holds, asks FormSubmit to remove a matching submission when possible, and requests deletion of PostHog analytics associated with the ID you provide. We will reply with the outcome or explain what we could not match.
Progress, settings, and ad timing remain on your device until you clear the app’s data or uninstall it. Apple or Google manages optional cloud saves and purchase records through your platform account. To delete Pathmark’s Play Games data, open your Play Games profile, choose Your data → Delete Play Games account & data, then delete Pathmark under Delete individual game data. See Google’s instructions. Google manages AdMob data under its own privacy controls; Trueware cannot delete those provider records.
Retention
FormSubmit retains submissions for 30 days. Trueware keeps delivered feedback for support and product improvements unless you request deletion. PostHog retains opted-in analytics under its project retention settings. Trueware keeps no separate copy of analytics after the provider processes a matching deletion request. Provider backups may follow their own retention schedules.
Read the Pathmark privacy policy for details about these services.