Need help?
We’re on it.

Tell us what happened and we’ll help you get back to the puzzle. We usually reply within two business days.

Try this first

  • Update Pathmark! to the newest available version.
  • Close and reopen the app, then restart your device.
  • Check your connection for purchases, cloud saves, and rewarded ads.

When you email, include your device model, iOS version, Pathmark! version, and a short description. Please leave out passwords, payment details, and full receipts.

Purchases

Remove Ads is a one-time purchase. It removes banners and automatic ad breaks. Rewarded ads for hints and skips remain optional.

Restore it through Settings → Restore Purchase while signed in to the Apple Account used to buy it. Apple manages purchase history and refunds at reportaproblem.apple.com.

Cloud saves

Cloud Saves syncs campaign progress and earned hints through Game Center and iCloud. Open Settings → Connect Cloud Saves, or use Sync Now to retry.

Game Center and iCloud need the same Apple Account on each device. Daily puzzles, purchases, settings, and ad timing stay on this device.

Ads & privacy

Pathmark! uses Google AdMob. Where available for your region, open Settings → Privacy Choices to review or change your ad choices.

Read the Pathmark! Privacy Policy